Real people at Alo Express are here to help with your orders, payments and account, and with anything you want to report.
Contact us
- Phone+964 751 215 6644
- WhatsApp+964 751 215 6644
- Emailsupport@aloexpress.app
- HoursEvery day, 10:00–02:00 (Duhok time)
Partner businesses and drivers can use the same phone line. If you want to sell on Alo Express or drive with us, call us and ask for our partner team.
Help with an order
The fastest way is in the app: open Orders, choose the order and tap Help with this order. Our team then sees the order details straight away.
Report missing, wrong or damaged items with a photo within 2 hours of delivery for restaurant orders and within 72 hours for other orders.
Report a shop or product
If a shop or product breaks our rules, for example a prohibited item, wrong information or offensive content, tap Report on the shop or product page and choose a reason. You can also contact us with the shop name and the product.
Our team reviews reports within 24 hours and may hide a listing while we check it. The list of prohibited items is in our Terms of Use.
Delete your account
Delete your account in the app (Account › Delete account) or online on our account deletion page. Members of partner businesses and drivers can request deletion the same way, and our team completes it within 7 days.
Stay safe
- We never ask for your login code or your FIB PIN, whether by phone, WhatsApp or SMS.
- Pay only with FIB in the app, or in cash to the driver when you receive your order. Do not send money to anyone who asks you to pay outside the app.
- Login codes arrive by WhatsApp from “Authifly”, our verification service, or by SMS.